If you believe that some unusual event or condition occurred during your exam administration at the Pearson VUE testing center that caused a significant adverse effect on your performance or ability to take the exam, you may submit an exam grievance.

Examples of an unusual event or condition include, but are not limited to:

• Issues with the ID presented for exam entry
• Computer issues
• The internal or external environment at the test center
• Issues with or interruption of the exam delivery

Please note: Examinees should expect reasonable and commonplace distractions in the test center (e.g., other examinees typing, coughing, individuals entering and leaving the testing environment, test administrators cleaning the workstations between test takers) that typically will not qualify as an exam grievance. The decision as to whether the circumstance qualifies will be at the sole discretion of the NCCPA.

Exam grievances may not be used to challenge the exam design, content or a failing score.

Medical issues or unforeseen acts of nature (such as weather) that keep you from arriving at the test center as scheduled, or a sudden onset of an illness during your exam that prevented you from completing your exam should not be filed as exam grievances. These types of issues must be submitted as an exception to policy.

If you plan to submit an exam grievance, you should have received an Incident Report Number before leaving the testing center. If you did not receive this information, you should contact Pearson VUE (866-786-3326), describe the incident, and you will be provided with a number. You must then submit the Exam Grievance Submission Form and any appropriate and verifiable supporting documentation, including Pearson VUE’s Incident Report Number, with the signed or e-signed request to the NCCPA within three (3) business days after the exam administration in question to [email protected] or via fax 678-417-8135.

Confirmation of receipt of your exam grievance will be sent to you via email. NCCPA staff will review your submitted documentation and investigate your concerns within 7 to 10 business days and you may be contacted to provide additional information regarding your grievance.  After all necessary information is received and evaluated by NCCPA, you will be notified of the decision regarding your exam grievance.  Please note, the review make take several days depending on the circumstances. If you receive a decision that invalidates your score, you will not receive your score or score report. If you receive an adverse decision, you may request that your case be considered by the NCCPA Review Committee by submitting the appropriate documentation and a $100 fee. Refer to the Review and Appeal Policy and Procedures for additional information.